Return & Refund Policy

At Namomica Laminates, we take pride in the quality and craftsmanship of our products. However, in the unlikely event that you receive a defective or incorrect item, we have outlined a clear return and replacement policy for our valued business clients.

1. Eligibility for Return or Replacement

Returns or replacements will be accepted only under the following conditions:

The product received is damaged or defective at the time of delivery or pickup
The product delivered is not as per the order placed (e.g., wrong design, finish, or quantity)
The issue is reported within 48 hours of delivery or self-pickup

We do not accept returns for reasons such as color variation, change of mind, or order cancellation after dispatch.

2. Reporting a Return or Issue

To initiate a return or request a replacement, the following process must be followed:

Notify our support team within 48 hours of delivery or pickup
Provide clear photographs of the issue (e.g., damaged packaging, product defect, wrong item)
Share the original order number, invoice copy, and contact details

📧 Email: namolaminates@gmail.com
📞 Phone: +91-9212425171

3. Inspection and Approval

Upon receiving your request, our team will conduct a verification of the complaint.
In certain cases, we may arrange for a physical inspection or request the return of the item to our warehouse.
Once the defect is confirmed, we will initiate a free replacement of the affected product(s) or provide a credit note/refund if replacement is not feasible.

4. Return Conditions

Returned items must be in their original packaging, unused, and in the same condition as received.
Products damaged due to mishandling, improper storage, or usage after delivery/pickup will not be eligible for return or replacement.
No returns will be accepted beyond the 48-hour window from receipt.

5. Non-Returnable Products

The following categories are non-returnable:

Custom-sized or special-finish laminates produced against a specific order
Products damaged after acceptance
Items purchased on clearance or promotional sales, unless defective

6. Refund Policy

If a return is approved and a replacement is not possible, the Company may issue a credit note or initiate a refund to the original payment method.
Refunds will be processed within 7–10 business days of confirmation.
The original shipping fee, if any, is non-refundable unless the return is due to our error.